What's the Process to Register an Account at Lizaro?

Opening an account at Lizaro takes only a few minutes. You must be 18 or over and provide accurate personal details to satisfy UK licensing requirements, then complete identity verification before you can deposit and play.

Locked Out of Your Account? Here's What to Do

Use the Forgot password link to reset via your registered email, check for typos or caps lock, wait if locked after failed attempts, and note that a self-exclusion break keeps the account closed until it ends. Contact live chat or email if these steps do not work.

Are Lizaro Casino Games Playable on Mobile?

Yes, Lizaro Casino uses responsive design that adapts to your screen, with no separate app required for most Android and iOS handsets. Slots, jackpots, live dealer tables and classic table games all load in your mobile browser.

When Will My Lizaro Withdrawals Arrive?

E-wallets typically arrive within 0–24 hours, debit cards in 1–3 working days and bank transfers in 2–5 working days. Complete identity verification before your first withdrawal to avoid delays.

Can Lizaro Help Me Keep My Gambling Spending in Check?

Yes. Lizaro Casino provides deposit limits, loss and wager limits, reality checks and time-out or self-exclusion tools within your account settings. GamCare and GAMSTOP offer further free, confidential support in the UK.

Privacy Policy

Last Updated: 2026

Hounslowheath.org ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Name, email address, and other contact information you voluntarily provide when registering, contacting us, or subscribing to our newsletter.
Technical Data: IP address, browser type, operating system, device identifiers, and pages visited.
Cookies and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies.
Usage Data: Information about how you interact with the Site, including clicks, time spent, referral sources, and navigation patterns.

How We Use Information

We use the information we collect for the following purposes:

To operate and maintain the Site and provide you with access to its content.
To conduct analytics and track affiliate performance and conversions.
To improve the functionality, design, and user experience of the Site.
To send you marketing communications, newsletters, and promotional content (with your consent).
To comply with legal obligations and enforce our terms and conditions.
To detect and prevent fraudulent activity and abuse.

Cookie Policy

The Site uses cookies and similar tracking technologies to enhance your experience. We use the following types of cookies:

Essential Cookies: Necessary for the Site to function properly and securely.
Analytics Cookies: Help us understand how visitors use the Site and improve performance.
Affiliate Tracking Cookies: Used to track referrals and affiliate commissions from casino partners.
Marketing Cookies: Enable personalized advertising and retargeting campaigns.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may affect Site functionality. For more information about cookies, visit www.allaboutcookies.org.

Third-Party Links

The Site contains links to third-party websites, including casino operators and affiliate partners. We are not responsible for the privacy practices, content, or policies of these external sites. Your use of third-party sites is governed by their respective privacy policies. We encourage you to review the privacy policies of any third-party websites before providing personal information. This includes casino partners linked through our affiliate program; we do not control their data handling practices.

Your Rights

Under UK and EU GDPR legislation, you have the following rights regarding your personal data:

Right of Access: You may request a copy of your personal data held by us.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: You may request deletion of your personal data, subject to legal obligations.
Right to Restrict Processing: You may limit how we use your information.
Right to Data Portability: You may request your data in a portable format.
Right to Object: You may object to marketing communications and certain processing activities.

To exercise any of these rights, contact us using the details below.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data and the legal basis for processing:

Account Data: Retained for the duration of your relationship with us and up to 3 years after account closure, unless required by law.
Marketing Data: Retained until you unsubscribe or withdraw consent.
Analytics Data: Typically retained for 12-24 months.
Legal/Compliance Data: Retained as required by applicable legislation (up to 7 years).

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@hounslowheath.org
Website: hounslowheath.org
Jurisdiction: United Kingdom

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have violated your privacy rights.